Kawartha Lakes launches new websites to enhance resident experience

Kawartha Lakes, ON – Residents of Kawartha Lakes will soon enjoy faster, smarter access to municipal services, events, and information with the launch of three newly redesigned websites–City, Tourism, and Library–on October 1, 2025. This digital redevelopment project is part of the City’s ongoing commitment to making it easier for residents, visitors, and community partners to connect with the services and resources they rely on.

The new Kawartha Lakes.ca website delivers on what residents asked for in public engagement during the project planning stages, namely, making information more accessible and making it simpler to navigate services, including:

• municiPal AI – An AI feature right in the search bar that answers your questions with conversational responses drawn from across the website, eliminating the need to hunt for information
• By-law Module – Searchable, up to date access to By-laws
• ServiceHub – A secure portal where you can find a dashboard of online purchases, service requests, custom news feed, recreation programs and more

“This project reflects Council’s commitment to putting residents first,” said Cheri Davidson, Manager of Communications, Advertising and Marketing. “By leveraging the latest technology, we can introduce tools like municiPal AI, to make it easier than ever for our community to access services, stay informed, and interact with their local government.”

The Tourism site showcases their newly redesigned “Explore Kawartha Lakes” brand and highlights local attractions, events, and experiences, supporting visitors and residents alike to learn about everything that makes Kawartha Lakes ‘quietly incredible’. The Library site provides improved access to programs, events, and digital resources for patrons of all ages.

Media and the public are invited to a website launch celebration at City Hall (South Foyer) on October 1, 2025, from 10 am to 1 pm. Come see the new sites in action and explore all the features firsthand!

The website redevelopment is a Special Project in the 2025 Budget designed to modernize the City’s online presence while streamlining the customer experience. Residents are encouraged to explore the new sites starting October 1, 2025, and share feedback to help the City continue to improve its online services.

Watch a short video for highlights of the municipal website

For more information, visit:

• City of Kawartha Lakes: kawarthalakes.ca
• Kawartha Lakes Tourism: explorekawarthalakes.com
• Kawartha Lakes Library: kawarthalakeslibrary.ca

Media Contact:

Cheri Davidson (she/her)
Manager of Communications, Advertising and Marketing
City of Kawartha Lakes
cdavidson@kawarthalakes.ca 
Cell: 705-328-4916
Office: 705-324-9411 ext. 1355

City of Kawartha Lakes

The City of Kawartha Lakes is committed to providing residents, businesses, and visitors with high-quality services and an engaging digital experience. Through innovative programs, community-focused initiatives, and accessible online resources, the City continues to enhance life in Kawartha Lakes for all. For more information, visit kawarthalakes.ca.

GHD

This redevelopment project was completed in partnership with GHD Digital, a global leader in digital municipal solutions. GHD Digital collaborates with municipalities to design and implement innovative digital strategies that enhance service delivery, streamline operations, and improve resident engagement. Their expertise in digital platforms, such as Govstack®, empowers communities to modernize infrastructure and achieve sustainable, data-informed decision-making. For more information, visit ghd.com.

municiPal AI

municiPal AI makes it easy for residents to get answers from their local government by transforming GovStack websites into supercharged, omnichannel information hubs — blending advanced search functionality, with the power of agentic AI. For more information, visit municipalai.ai.